Returns & Exchanges

At Thick Ass Glass, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for unused items in their original packaging.

Return Process

  • 1.
    Initiate the Request

    Visit our online returns portal and enter your order number and email address to begin the process.

  • 2.
    Prepare the Package

    Carefully pack the unused item in its original box with all protective padding to ensure it arrives safely.

  • 3.
    Ship the Item

    Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

  • 4.
    Receive Your Refund

    Once our team inspects the returned item, we will issue a refund to your original payment method within 5-7 business days.